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All ASTOUCH products have one year warranty and complete after sale service, the follow is DOA&RMA service


1.1 Sales receive the complain from customer.


2.1 DOA: If products fail within one month, Astouch bears replacing goods and transportation fees.


2.2 RMA: If beyond one month and within one year, ASTOUCH guarantees free maintenance; but customer bears the transportation fee.


2.3 Paid service: Over one year warranty, customer could also send back for maintenace, yet should pay the cost for repair according to the secific problems.


3.1 DOA/RMA authorization number application:Customer should provide S/N on the sticker, and a detailed description of the problem, If not man made and intentional damage, astouch would repsonsible for it.


4.1 Quality Monthly Report self-criticisms :
     a. analysis of causes
     b. take preventive measures
     c. Verification of Effectiveness